Shipping & Payment Information


We recognize the anticipation that comes with every purchase. That's why we prioritize speedy processing and are unwaveringly committed to accurate and reliable shipping.

Quick Processing:
In-stock products are typically shipped the next business day and delivered within 1-3 business days for most provinces. You can view the estimated delivery time during the checkout.

Delivery Timeline:
Our goal is to get your order to you in the shortest time possible. However, the exact processing and delivery duration can vary based on your location and the quantity of items in your order.

Stay Informed:
As soon as your order is on its way, we'll send you a notification along with a tracking number, so you can monitor its journey to your doorstep.


At WallTerra, we prioritize your convenience and security regarding transactions. We proudly accept a comprehensive range of payment methods to cater to our diverse clientele. Whether you prefer traditional credit card payments such as Visa, MasterCard, and American Express, we've got you covered. Additionally, we offer Wire Transfer options for your convenience and flexibility in payment methods.

To further enhance your shopping experience, we are excited to introduce the acceptance of Affirm and Afterpay. Now, you can enjoy the flexibility of breaking down your payments into manageable installments with Affirm or opt for the convenience of buy-now-pay-later services with Afterpay. These additional payment options are designed to provide you with even more choices and financial flexibility.

At WallTerra, we are committed to ensuring a seamless and secure checkout experience for every purchase you make with us. Shop with confidence, knowing that we continually strive to offer a wide array of payment solutions that suit your preferences and needs.

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Eco Look
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Return Policy

Frequently Asked Questions

Each package contains two panels with the following measurements:

Panel Height: 94.49” (240cm)
Panel Width: 23.62” (60cm)

Weight: 39.68 lb per box.

The panels are available in a single size, but they can be interconnected both horizontally and vertically to achieve your desired dimensions.

Longer sizes up to 10ft are available as a special order.

Yes, we can produce panels in custom sizes up to 10 feet in length. These are available as special orders and require a minimum quantity. The production timeline for custom-sized panels can be up to 2 months. For more information about special orders, including minimum quantities and specific requirements, please use the 'Contact Us' form on our site. We're here to assist you in tailoring our products to your unique needs.

The WallTerra acoustic wood wall panels are designed exclusively for indoor applications.

In-stock products are typically shipped the same or the next business day and delivered within 2-4 business days for most provinces. You can view the estimated delivery time during the checkout.

Our panels are well-suited for these spaces if they're not directly exposed to water. We recommend applying a water-resistant finish to the front of the slats to safeguard them against moisture and humidity.

The consistent source of wood ensures a consistent look, although natural variations like knots, slight cracks, and colour differences can occur due to the natural nature of the wood. 

Adapting the panels to fit around objects is straightforward. The slats can be cut widthwise using a saw, and the felt can be cut lengthwise with a sharp blade, enabling you to customize the fit around any items on your surface. 

The panels are versatile and can be installed on a variety of surfaces, such as brick, concrete, and plasterboard.

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Have any questions?

If you can't find the information you're looking for, our dedicated team is here to help.