contact us

If you have any questions or need assistance, we recommend checking our FAQ section for possible answers.

If you can't find the information you're looking for, the WallTerra customer service dedicated team is here to help.

Please contact our customer service team at 647-345-3494, or email us at [email protected]


Use the form below to send us a message and we will contact you within 24 hours.

Orders' self-pickup location:

51 Caldari Rd., Unit A-7, Concord, ON, L4K4N8, Canada
Important Notice for All Visitors:
Please be aware that our warehouse in Concord is strictly for the self-pickup of panel orders that have been previously arranged as "Local Warehouse Pickup" through our website. Unfortunately, we do not have a showroom or sell samples directly from this location.
Interested in Picking Up Samples?
If you wish to pick up samples (Vaughan area) without shipping, please contact us directly at 647-345-3494. We appreciate your understanding and cooperation. Our goal is to ensure a smooth and efficient process for all our customers.