TERMS OF USE

By utilizing our online store, you are consenting to the subsequent terms and conditions:

• You hereby agree to utilize our online store solely for lawful purposes.
• You are committed to providing precise and comprehensive information when making a purchase.
• You acknowledge your responsibility to fulfill payment for any products acquired through our online store.

• You must adhere to our official website's shipping and returns policies.
• You undertake to indemnify and absolve us from any liability arising from your utilization of our online store.
• We maintain the right to decline service to any individual at our discretion. You concur not to duplicate, replicate, trade, resell, or exploit any portion of the Service, its usage, or access to it, including any communication on the website facilitating the Service, without our explicit written authorization.
• Product prices are subject to alteration without prior notice.
• We retain the prerogative to modify or discontinue the Service, or any of its components or content, at any time without prior notice.

• Neither you nor any third party shall hold us accountable for any adjustments, price variations, suspensions, or Service terminations.
• If you submit specific materials upon our request (e.g., contest entries), or if you submit creative concepts, suggestions, proposals, designs, or other content, whether online, via email, postal mail, or other means (collectively referred to as 'comments'), you concur that we possess unrestricted rights to edit, replicate, publish, disseminate, translate, or use these comments in any medium, devoid of limitations.
• Our site or the Service may periodically contain typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, offers, shipping costs, transit times, and availability. We hold the prerogative to correct such errors, inaccuracies, or omissions and may revise, alter, or withdraw information, or cancel orders, without prior notification if the Service or any linked website contains incorrect data, even after order submission.
• Our Privacy Policy regulates any personal data submission via the store, accessible here

Promotional Offers and Discounts Terms & Conditions

• We strive to offer our customers the best value, which includes running promotional offers on our acoustic slat panels and other products regularly. These promotions are carefully planned and timed to provide opportunities for savings and to introduce our range of products to a wider audience.
• Our promotional offers and discounts are typically tied to specific time frames, which are clearly outlined in the promotion details. Due to the nature of these promotions, we regret that we cannot retroactively apply new promotional discounts to orders placed before the start date of a promotion or after its conclusion. Each promotion is independent and cannot be combined with other offers unless explicitly stated.
• We understand that it may be disappointing to see a new promotion shortly after making a purchase. However, these promotions are planned in advance and are part of our ongoing efforts to engage and provide value to all our customers throughout the year.
• We encourage our customers to subscribe to our newsletter and follow us on social media to stay updated on the latest promotions and offers, ensuring you never miss out on an opportunity.
  

Standard and Custom Size Orders

• Standard In-Stock Sizes: Our standard in-stock panels measure 240cm x 32cm (7 feet 10.5 inches by 13.39 inches) and are immediately available for shipping. These panels are kept readily in stock to ensure prompt delivery.
• Custom Orders: For those requiring larger sizes, we offer custom-made panels at 297cm (9 feet 9 inches). These are made to order with a lead time of 2-3 months. Custom-sized panels require LTL delivery, which is not included in the price and will be quoted separately. Please note, custom size orders are only available for large quantities. This policy helps ensure that these larger, custom panels reach you in the best condition.

Please review the measurements and wait times for our custom orders carefully before making your purchase. For more details or to arrange a pickup of custom sizes, please contact our customer service team.